http://www.nokpis.com/2013/10/07/a-startups-secret-weapon-customer-service/
I think a lot of startups still can’t seem to figure this out.
It was awesome to get this from the First Round email today :: http://firstround.com/review/the-case-for-startups-to-put-cx-at-their-core/
There are many ways to leave an impact but at the core of your business is your customers. Figure out a way to delight them and your business will find a path to success.
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